roomvu.com™ has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.
roomvu.com may change this policy from time to time by updating this page. It is recommended that you check this page from time to time to ensure that you are aware and comfortable with any changes. This policy is effective from the 1st July 2018.

1 Consent for Collection, Use and Disclosure

Your use of the roomvu.com site and/or your registration for roomvu.com products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the roomvu.com site.
roomvu.com may occasionally update this Privacy Policy. When it does, roomvu.com will also revise the "last update" date at the top of this Privacy Policy. In addition, roomvu.com will seek a customer's prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. roomvu.com will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, roomvu.com will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.
A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to info@roomvu.com. Please note that, if you do, roomvu.com may suspend its provision of products and services to you.

2 Accountability

roomvu.com collects, at the time of your registration and your sign-on to its web site, certain "personal information"(information that personally identifies you) including but not limited to your name, email address, address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
roomvu.com has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that roomvu.com will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on roomvu.com's behalf.
roomvu.com has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy. Other roomvu.com individuals may be delegated to act on behalf of the Privacy Officer.

3 Purposes for Collecting Personal Information

roomvu.com collects and uses personal information for the following Identified Purposes:
to understand customer needs regarding roomvu.com's services;
to develop and provide our web site and our products and services for our customers;
to fulfill your requests for products, services or information;
to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from roomvu.com, its affiliates and third parties;
to allow customers to access limited-entry areas of roomvu.com's site;
to personalize some of our services and products for you and to deliver targeted advertisements and offers from roomvu.com and third parties;
to bill accounts and maintain payment records;
to comply with any applicable law, regulation, legal process or government request;
to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the roomvu.com site or any roomvu.com product or service;
to protect the services, products or rights of roomvu.com, including but not limited to the security or integrity of the roomvu.com site; and
to identify and resolve technical problems concerning roomvu.com's site, products and services.
roomvu.com also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

4 Limiting the Collection of Personal Information

roomvu.com limits its collection of personal information to only that information which is necessary for the Identified Purposes. roomvu.com does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.
When you visit the roomvu.com web site, a cookie may be placed on your computer or the cookie may be read if you have visited the roomvu.com site previously. roomvu.com uses cookies to allow roomvu.com to determine which products and services you have already accepted so that roomvu.com does not provide redundant information to you, and, if you are an roomvu.com affiliate, to track roomvu.com sales made to customers referred by you so that you can receive compensation under an affiliate program. If you choose to not have your browser accept cookies from the roomvu.com web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the roomvu.com site.

5 Disclosure, Processing and Retention

roomvu.com does not sell, rent or disclose your personal information to anyone else, except:

to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
to roomvu.com's employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on roomvu.com's behalf for any of the Identified Purposes;
as necessary if roomvu.com has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with roomvu.com's rights or property, other users of roomvu.com's web site, products or services, or anyone else that could be harmed by such activities; and
to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that roomvu.com or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the United States, or in any other country in which roomvu.com or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.
After your account becomes inactive (that is, if you request to be removed from our database), roomvu.com will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove roomvu.com's compliance with any applicable law.

6 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7 Accuracy of Personal Information

roomvu.com will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing roomvu.com about changes to their personal information. You can do this by calling 888-712-3607 or sending an email to our privacy department. roomvu.com will use new or updated personal information it receives from customers to update its own records.

8 Data Security

At Roomvu, we prioritize the security and confidentiality of your data. We implement strict security measures and best practices to ensure that all user information remains protected from unauthorized access, loss, or misuse.

9 Access to Personal Information

roomvu.com will afford you a reasonable opportunity to review the personal information in your file, if you so request by writing to:

Roomvu.com
226-970 Burrard
Vancouver, BC
V6Z 0C5
Canada

If roomvu.com is not able to provide access to some aspect of a customer's personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.
Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting roomvu.com or the Privacy Officer as described above. roomvu.com will promptly correct such personal information.

If your non-identifiable data are used for research purposes, then the limitation of liability and indemnity clauses contained within the End User License Agreement/Terms of Service Agreement are waived with respect to any harms suffered or liabilities incurred as a result of any research activities.

For any further information, please don't hesitate to contact us at info@roomvu.com

10 Opt-Out and Applications Date Usage

You may "opt-out" of receiving promotional emails from roomvu by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing info@roomvu.com. Opt-out requests will not apply to transactional service messages, including messages about your current roomvu account and services. You may also choose to remove the Authentication provided to Us from your Facebook or Twitter account.

11 Your rights in relation to your ‘Personal Information

Roomvu believes that it is imperative that all roomvu users have control over their Personal Information. Therefore, depending on the way you use the roomvu Services, you may have the right to request access to, receive a copy of, update, amend or delete, port certain Personal Information to another service, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take affect from thereon.

roomvu will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.

If you are a roomvu user, you can access and correct a lot of your Personal Information directly through your account, or via online forms roomvu makes available to you (as detailed below). You can also exercise your rights by sending your request to info@roomvu.com, mailing it to roomvu.com, unit 226, 970 Burrard St, Vancouver, BC, Canada., or reaching out to our customer care department. When we receive your right request, we may take steps to verify your identity before complying with the request to protect your privacy and security.

Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).

Please note that permanently deleting your roomvu account erases all of your Personal Information from roomvu's databases. After completing this process, you can no longer use any of your roomvu Services, your account and all its data will be removed permanently, and roomvu will not be able to restore your account or retrieve your data in the future.

12 Third Party Privacy Policies

For various services across roomvu.com we may use uses YouTube API Services, with Terms of Service found here.

For various services across roomvu.com we may use uses Google API Services, with their Terms of Service found here.

For various services across roomvu.com we may use uses Google API Google security settings services to get user revoking API Client’s access to their data. with their Terms of Service found here.

13 YouTube Privacy policy

By using Roomvu product, If you are connecting your YouTube channel to Roomvu, you are agreeing to be bound by the YouTube terms of Service. (Link)

14 SMS

SMS Terms & Conditions:
By subscribing to Roomvu SMS services, you agree to receive text messages from us. Roomvu will send SMS messages to update customers on project statuses and enhance the overall customer experience. For assistance, please contact us at info@roomvu.com. To opt out, reply "STOP" at any time. Message frequency may vary, and standard message and data rates may apply.

Text/SMS Marketing:
If you opt into SMS communications from Roomvu, you will receive text messages at the number provided. These may include promotional offers, coupons, and updates related to Roomvu or our affiliated businesses, along with order and account information.

Consent to Receive Automated Messages:
Your consent to receive automated messages is not a condition for purchasing or using Roomvu services. Messages may include order confirmations, updates, and special offers.

Frequency of Messages:
Message frequency may vary based on orders, account activity, and promotions. Messages will include transactional updates and occasional promotional content.

Opt-Out and Support Options:
To stop receiving text messages, text "STOP" at any time. Once your opt-out request is processed, you will no longer receive messages from us. A confirmation message will be sent upon unsubscribing. To re-subscribe, text "START." For assistance, text "HELP" or contact us at info@roomvu.com

Wireless Carrier Rates and Services:
Standard message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.

Confidentiality:
We will keep your mobile number confidential and will not share it with third parties for marketing purposes. However, for operational purposes, your name and number may be shared with service providers who facilitate SMS communications. These providers will use your information solely for delivering these services.
No mobile information will be shared with third parties for marketing/promotional purposes. The privacy policy excludes text messaging originator opt-in data and consent, which will not be shared with third parties. Users can opt out by replying "STOP" or request more information by replying "HELP." Message frequency may vary, and standard rates may apply.